Shipping policy
Shipping & Delivery
Thank you for shopping with Zenverra Wellness.
We want your Harvest Cuts order to reach you safely and in good condition.
Order Processing
Orders are usually processed within 1–2 business days after payment confirmation.
Orders placed during weekends or public holidays may be processed on the next business day.
Delivery Timelines
Delivery timelines may vary depending on your location.
Estimated delivery timelines will be communicated at checkout or after your order is confirmed.
Delivery Fees
Delivery fees may vary depending on your location and delivery option.
The final delivery fee will be shown at checkout where available or confirmed before dispatch.
Local Delivery
For local deliveries, please ensure your phone number and delivery address are correct.
Our delivery partner may contact you before arrival.
Failed Delivery Attempts
If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or cannot be reached, additional delivery fees may apply for a second delivery attempt.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery.
Email us at shopzenverra@gmail.com with:
Your order number
Your full name
Clear photos of the product and packaging
A short explanation of the issue
We will review the issue and respond as soon as possible.
Important Note
Zenverra Wellness is not responsible for delays caused by incorrect delivery information, courier delays, weather disruptions, public holidays, or circumstances outside our control.